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KP Maintains Exclusive 4-Star Rating on Annual OPA Clinical-Quality Report Card

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Kaiser Permanente Best HMO in State Again in “Meeting National Standards of Care” 
For the fourth straight year, Kaiser Permanente is the only health plan in California to earn a four-star rating — the highest possible — for overall quality of care in the Health Care Quality Report Card from the California Office of the Patient Advocate (OPA). 

The report card provides California consumers with side-by-side comparisons of the nine largest health plans in the state, ranking them on several standard-of-care measures. Ratings are based on consumer survey responses and reviews of policyholders’ records. 

Both California regions also received four out of four stars for member satisfaction in the 2012 report card. In the nine-year history of the report, only Kaiser Permanente has received all eight possible stars for these two categories.

This screenshot was taken from the www.opa.ca.gov website.


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